Are you wowing your clients?

We are delighted to announce the first speaker for the Burton Small Business Conference on October 11.

He is John Stylianou, an experienced learning and development consultant, who has worked in a Top 5 accountancy organisation for the majority of his career.

Between 2001 and 2009 he was a learning and development manager with BDO Stoy Hayward. He was a business partner to three regional offices, diagnosing both organisational and individual learning needs, and then writing and delivering training and development workshops and courses to meet those needs.

Since March 2009 John has been running his own business called Actual People Development Ltd. He works with businesses, which have development needs for individuals or teams. John designs bespoke training and development solutions to overcome those needs.

His delegates and clients have told John that his workshops are fun, energetic and leave a lasting impression.

Client service work winner or potential for disaster?

At the Burton Small Business conference, John will run a 20-minute interactive workshop that will explore all aspects of client service and how to increase the potential for our clients to be raving fans that recommend us to their business contacts.

Each delegate will be challenged to look at their own service delivery and to objectively ask the question, ‘Does this wow my client?’

This event, the second annual Burton Small Business conference, is supported by Marston’s Brewery and takes place at its DE14 visitor centre on Shobnall Road, Burton-on-Trent, Staffordshire.

The deadline to apply for a free ticket has now passed, but you can email info@burtonsmallbusiness.co.uk if you would like to be added to the waiting list if a place becomes available.

Burton Small Business is run by three Midlands-based business owners: Elaine Pritchard of Caittom Publishing, Tilley Bancroft of Red Door Studios and Cheryl Morris of Creative Word PR.

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